Tenant FAQ

Answer:
When your landlord enters a lease into Schedule My Rent, you will receive an email inviting you to join the lease. Please click on the link within this email to setup an account.

Answer:
You can set up any number of bank accounts.

There are three different ways you can pay rent:

1. Pay With Bank Account
   • AutoPay
     Click on the AutoPay tab at the top of the screen. Turn on AutoPay and enter the amount you authorize to pay. The payment will automatically be made on each due date. You will automatically receive a reminder approximately 4 days before the payment and an email receipt when the payment is made.
   • Schedule Payment
     Click on the Summary tab at the top of the screen. You can select the amount and date of your payment. You will automatically receive an email receipt when the payment is made.
   
   
2. Pay With A Credit Card
   Click on the summary tab at the top of the screen. You can select to pay with a credit/debit card. Note: Your landlord has to allow credit/debit card payments for you to see this option.
   
3. Pay With Cash
   You can pay with cash at any MoneyGram location within many different retailers, such as Walmart and CVS. You can find the closest location by clicking on this link. FIND CASH LOCATION
   
   You need to provide three things at MoneyGram:
   1. Say you are doing a Bill Pay with MoneyGram to Schedule My Rent (16447)
   2. Your Name (which needs to be the name on the lease)
   3. You Account Number

Answer:
Your landlord decides if it is allowed or not. If it is allowed, you will be able to select the "other" option and enter a partial amount. Otherwise, you will only be allowed to enter the full amount due.

• Pay With Bank Account: Free
• Pay With Credit/Debit Card: 2.85% handling fee
• Pay With Cash At MoneyGram: Flat $3.95 handling fee

Answer:
Your payment can return for several different reasons, but the most common reason is that there is not enough money in the bank to pay for the rent. This type of return is typically called an NSF (Non-Sufficient Funds).

ScheduleMyRent automatically notifies you that the payment has returned and that you need to schedule another payment. If you landlord charges a return fee, you will also see this added.

Zelle® is a fast, safe and easy way to pay eligible businesses, and it’s available as a payment option for a limited time on Schedule My Rent’s site through a beta pilot. With Zelle®, you don’t need to add any bank account or card numbers, just enter the email address or U.S. mobile number you’ve enrolled with Zelle® and complete the payment in your banking app¹.

How do I use Zelle® to pay rent on Schedule My Rent’s website?

Just look for the Zelle® button when selecting your payment method. When you use Zelle® to pay your rent on our website, there is no need to input your bank account number, routing number or debit card details. Just enter your Zelle® enrolled email address or U.S. mobile number¹. You’ll receive a notification from your bank or credit union that you have a pending payment request, locate the request in your banking app, confirm the amount is accurate and hit send.

That’s it! You’ll receive confirmation that the money was sent, and you will see your completed payment in the Rental History section on your Schedule My Rent dashboard.

I read that paying with Zelle® on Schedule My Rent’s site is in beta. What does that mean?

Although people have been using Zelle® to send and receive money with friends, family and eligible small businesses for years, Schedule My Rent is the first business to offer the capability to pay with Zelle® on their website. This limited pilot has been established to collect feedback and data on the functionality offered before it’s rolled out to a broader audience.

If I am not yet enrolled with Zelle®, can I still use it as a payment method on Schedule My Rent’s website or app? 

If you are not enrolled with Zelle®, you will need to enroll your email address or U.S. mobile number with Zelle® through your bank or credit union’s app before selecting Zelle® as your payment choice. Enrolling with Zelle® is easy, just open your banking app, locate Zelle® and follow a few simple steps to enroll today.

How do I know if my bank or credit union offers Zelle®?

Visit enroll.zellepay.com to check if your bank or credit union offers Zelle®. From there, select from the list and follow the steps to enroll with Zelle® directly through your bank or credit union.

To pay your rent with Zelle® on the Schedule My Rent website, you must be enrolled with Zelle® directly through your bank or credit union.

Why should I pay my rent with Zelle®?

Enrolling with Zelle® is simple, and there are so many benefits!

• Fast – Pay your rent within minutes². There is no need to wait 2-3 days for a check to clear.

• Safe – Pay without adding your bank account number, card details or other sensitive payment information.

• Easy – Save time by just entering the email address or U.S. mobile number you’ve already enrolled with Zelle® - no need to search for your checkbook or re-enter information when a credit or debit card is expired or lost².

I selected Zelle® as my payment method but did not receive a notification from my bank or credit union that I have a request to pay. What should I do?

To locate the request for payment, log into your banking app and find Zelle® in the app.

Look for a pending request from Schedule My Rent. If there is no pending request, confirm your email address or U.S. mobile number is enrolled with Zelle® and that you provided the correct email address or U.S. mobile number to Schedule My Rent. You may initiate the payment request a second time on Schedule My Rent, but make sure to only complete the payment request once in your banking app.

If you need help finding Zelle® in your banking app or confirming if you are enrolled with Zelle®, visit your bank or credit union’s website for instructions.

How do I know the payment was sent?

Once a payment is sent, you will receive a confirmation notification from your bank or credit union.

If you have not received this notification and do not see the money has left your bank account, then the payment was unsuccessful. Look in your banking app to see if there is still a pending Zelle® request. If there is, then you can confirm the amount and hit “Send.” If you do not see a pending request, confirm the email address or U.S. mobile number is enrolled with Zelle® and try again to initiate the payment request on the Schedule My Rent site.

After inputting my info into Schedule My Rent website, can I cancel the payment?

The payment will not be sent until you log in to your banking app and accept the payment request. If you no longer want the payment to be sent, you can decline the request within your banking app.

If you have already accepted the payment request in your banking app, the payment cannot be canceled, and you will need to email Schedule My Rent at support@schedulemyrent.com for assistance.

Is my information secure?

Keeping your money and information safe is a top priority. When you use Zelle® within your banking app or online banking experience, your information is protected with the same technology that is used to keep your account safe.

Is there a payment limit?

The amount of money you can send, as well as the frequency, is set by each bank or credit union that offers Zelle®. Reach out directly to your bank or credit union to understand their send limits.

Who do I contact for help?

Please contact the Schedule My Rent customer support team at (844) 465-3339 or email Schedule My Rent at support@schedulemyrent.com.

¹ To use Zelle® as a payment option, you must be enrolled with Zelle® directly through your financial institution. Check with your bank or credit union to learn your daily sending limits.

² U.S. checking or savings account required to use Zelle®. Transactions between enrolled consumers typically occur in minutes.

Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.