ScheduleMyRent is a modern, easy-to-use way to collect rent online. Save
time by automatically reminding tenants and collecting rent. The best landlord
and tenant portals in the industry.
How do I pay my rent online?
Log in to pay your rent online
Review all of the rent items that are due
Select one of the payment options listed or select "Other" to create a custom
payment
You automatically receive a confirmation when you schedule a rent
payment and a receipt when the payment is made
How should I collect rent?
Offer tenants an online way to collect rent
Landlords and tenants should each have an online portal so everyone always knows
what is due, what payments are scheduled, and can review a complete online
history any time and anywhere
Offer AutoPay, where payments occur automatically every month
Offer Manual Payments, where a tenant can create a custom payment if they need to
Choose good tenants. Rent collection is much easier if you only select
qualified tenants with a good history of paying rent
Enforce your rent collection policy consistently
What does my tenant see?
How does a tenant sign up?
Answer:
How does a tenant pay rent?
Answer:
What emails do tenants get?
Answer:
Setting up a Business(s), Property(s), and Bank Account(s)
How do I setup my Business(s)?
Answer: You can set up any number of
business entities to easily manage and organize your business.
Individual: Manage properties as an individual without a
corporate structure. In this situation, enter the business name
as the name you want your tenants to see.
One Business: Manage
all properties under one business. In this
situation, enter the business name you want your tenants to see
and the company's EIN number for tax reporting.
Multiple Businesses: Manage different properties
under different business entities. In this situation, setup as many additional
business entities as you need. From the Landlord Dashboard, go to the left
menu bar, select Businesses, and then select New Business. Then, from each property
setup, you can select the business that it belongs to.
Put properties under the right business entity
From
the Landlord Dashboard, go to the left menu bar, select
Properties, then select the business where the property currently
is. Next, select the Property that you want to change. The first
field in the property setup is "Business that owns property". You
can then select the business entity for this property. Note: "Business that
owns property" is only shown if there is more than one business established.
How do I setup my Property(s)?
Answer: You can setup any number of
properties. Each property may contain a single unit (single-family house) or may contain multiple units (apartment). From the Landlord
Dashboard, go to the left menu bar, select Properties, then
select New Property.
Single Unit: Enter a short property name that is unique and easily recognizable by you. The first 10 characters of the name are shown on your bank statement to make it easy to verify deposits for each unit. For example, a property on 100 Sunset Street may be called "Sunset Village". You will see "Sunset Village" on this system and your bank statement will show the first 10 characters, which is "Sunset Vil".
Multiple Units: Change the Number of Units and additional lines are automatically added. For each unit, enter a short property name PLUS Unit that is unique and easily recognizable by you. For example, if there are 4 units at 100 Sunset Street, the names could be entered as "Sunset #1", "Sunset #2", "Sunset #3", and "Sunset #4". Since these names are 10 characters or less, the entire name will be shown on your bank statement when deposits are made into your account.
How do I setup my Bank Account(s)?
Answer: You can set up any number of bank
accounts.
Add Bank Account
From the Landlord
Dashboard, go to the left menu bar, select Bank Accounts, then
select New Bank Account. After a new bank account is setup, you
will receive two small debits and one credit in your bank account.
You will then login to your ScheduleMyRent account and
enter the two small debit amounts. This is a security
measure to ensure your account accepts money transfers properly.
Collecting Money (With a lease and with one-time charges)
How do I enter a lease?
Answer: ScheduleMyRent has a lease screen
that is easy to use. From the Landlord Dashboard, click
the Lease button for the unit you would like to setup. You can
either add a new lease or modify an existing lease. Please watch
this short video to see how.
How do I waive a Late Fee?
Answer:
From the Landlord Dashboard, select the Due amount for the unit and
month that you would like to waive the late fee for. You will
see the rent amounts listed and a checkbox for "Waive Late Fee". If you check the box, all
tenants on the lease will receive an automatic notification indicating
that the late fee has been waived for the month.
If you uncheck the Waive Late Fee box, all tenants on the lease will
receive an automatic notification indicating that the late fee has not been
waived for the month.
The waive fee checkbox is not available if a late fee has
already been assessed. If a late fee has already been assessed and you do not want to
charge it, select the Due amount for the unit and month. Then, select
the "Reduce Fee or Rent" button and enter a credit to reduce the Late Fee.
What date is the first rent payment?
Answer: You choose When a lease is
initially setup, you select the "First day to automatically
collect rent". If you want ScheduleMyRent to collect the
initial rent amount at the start of the lease, choose this
option. If the lease does not start at the beginning of the
month, you will see an option of selecting a pro-rated
amount for the first month. If you are collecting the first
amount directly with the tenant, then pick a later date to start
automatically collecting rent.
If none of the start date options are correct, pick the
option that has the closest date to the date you want and
finish the initial lease setup. After the initial
lease has been setup, from the landlord dashboard, click on the
month that you would like to change. You can add a credit or debit
amount for the specific month to adjust the rent.
What fees can I charge my tenants?
Answer: There are multiple fee types,
listed below, that can be charged to a tenant. You receive all of
the money that is collected from the tenant.
Rent: In the lease, you can set the rent amount
and can also add additional items such as parking and laundry. You can
select these additional items from the dropdown list or create
your own custom fee names. The rent and additional items are
collected together as one combined rent amount.
Late Fee: In the lease, you can set a Late
Fee and a Late Fee Grace Period. The late fee will automatically
be charged to the tenant after the grace period if the rent is
not paid in full.
Lets walk through a quick example In the
lease, the "Day of month that monthly amounts are due" is set to
the 2nd of the month and the "Late Fee grace period" is set to 1
day. This means that rent is due on the 2nd of the month
and taken out of the Tenant's account on the 2nd of the month if
the tenant has provided authorization. If the tenant has not
authorized the payment to be paid by the 3rd of the month (2nd of the
month plus one day grace period), then the late fee will
automatically be applied to the amount the tenant owes.
Return Fee: In the lease, you can set a
Return Fee. The return fee will automatically be charged to the
tenant if a payment returns. A return can occur for different
reasons, such as: the account does not have enough money to cover
the payment, the account is closed, or the account is frozen. The
return fee will automatically be applied to the amount the tenant owes. The
tenant will automatically receive a notice that a payment
returned and will be asked to re-schedule the original payment
plus the return fee.
What date are tenants charged?
Answer: Tenants can either be changed once
per month or twice per month. If once per month, the full rent amount
is charged on the day of month set. If twice per month, the rent
is evenly split between two payments and charged on the two days set.
The day of the month that rent is removed from the tenant's
account is set in each lease with "Day of month that monthly
amounts are due"". If the day of the month occurs on a
weekend or holiday, rent will be removed from the tenant's account
on the next business day.
Exceptions. There are several sitations
where the tenant may be charged on a different date:
Move-in date
is different than normal monthly collection date: The first tenant payment may be on a different day
of the month if you collect an initial pro-rated rent amount.
Return payment: The tenant will automatically receive a return
notice and additional fees that you setup will be added. The tenant will be asked
to make a payment for the amount due.
Tenant changes date: A tenant can change the amount or date of their next payment.
What communications are sent to tenants?
Answer: ScheduleMyRent works
with each tenant to make sure all rent and fees are paid. You can see
all communications with each tenant by clicking the Communications
button next to the unit on the dashboard.
Before rent is due every month
If a tenant is setup for automatic payments, ScheduleMyRent automatically
sends a courtesy reminder that rent will automatically be removed.
If a tenant is setup to authorize each payment, ScheduleMyRent automatically
sends authorization requests to the tenant.
When rent is late or when rent returns from the bank
ScheduleMyRent automatically notifies tenants when rent is late and
when rent returns from the bank. Late Fees and Return fees are automatically added
to the amount that the tenant owes.
When one-time items are changed
If you add or decrease a one-time fee, such as a reimbursement for a utility payment,
ScheduleMyRent automatically notifies tenants of the new amount.
If you waive a Late Fee
If you waive a Late Fee, each tenant is automatically notified.
Can I change the amount that a tenant owes for one specific month only?
Answer: Yes. From the dashboard, select
the Due amount for the month and unit that you want to change. You can adjust the total
amount Due by adding or reducing
the rent or fee. If
you want to change all future payments, please change the lease
instead.
Can I change the amount that a tenant owes for all future payments? (raise rent, ...)
Answer: Yes. If you want to change all
future payments, select the lease for the unit you would like to
change and make changes. Please follow your state required
notification period for updating a lease, which is typically 30
days. Tenants will receive a change notice and may need to login to ScheduleMyRent to adjust their
payment authorization.
Can the tenant pay a partial rent amount?
Answer: You Decide if it is allowed or not. In each lease you can choose
"Allow partial tenant payments" if you want to allow partial rent payments. Restricting
partial payments only applies if there is a single tenant making payments on the lease.
I have different LLCs for different properties. How do I set this up?
Answer: Add a new business for each LLC that you own.
You can do this by selecting "Business", then "New Business" from the menu on
the left side of the Landlord dashboard.
You can add any number of properties under each business.
How do you end a lease and start a new lease?
Answer - End Lease: From the landlord dashboard, click
on the Lease button for the unit you are changing. Then select the lease you
want to end. Within the lease, select "Fixed Term Lease" and enter or change the
"End Date" of the lease. If the end date is not on a month-end, you will have the option
of selecting a pro-rated last payment amount.
Answer - Start Lease: From the landlord dashboard, click
on the Lease button for the unit. Then select "Add Lease". You can have
multiple leases setup for a unit as long as the start and end dates do not overlap.
Please make sure current leases have an end date in order to add an
additional lease.
Do I still need a lease with my Tenant?
Answer: Yes. You are required to have a lease between
you and your tenant.
My Money
What date do I receive money?
Answer: You receive funds three business
days after the Tenant is debited. For example, if the Tenant is
debited on Monday, you receive the money in your bank account on
Thursday. Money is typically received when the bank opens in the morning.
What fees am I charged?
Answer: ScheduleMyRent has simple and clear
fees. The first five payments during a month are charged $2.00
each. All additional payments during that month are charged $1.00
each. Fees are automatically debited from your account at the
beginning of the month for all payments that occurred during the
previous month.
Lets walk through a quick example If you
have 10 units and nine of the units have a single person paying
each month and one of the units has three roommates that each make
separate payments, then there are a total of 12 payments.(9 + 3)
The total fee is: 5 payments at $2.00 each and 7 payments at $1.00 each for
a total of $17.00 for the month.
Return Fee: There is a $1.00 fee if the
Tenant's bank returns a payment. This is a great price since
many banks change $10.00 or more for each return. A return can
occur for different reasons, such as: the account does not have
enough money to cover the payment, the account is closed, or the
account is frozen.
Other Fees: There are no other fees, such
as a setup fee, a monthly fee, a minimum fee, or a yearly fee. There
are also no long-term contracts or cancellation fees so you can
stop at any time.
What happens if a Tenant's payment returns from the bank?
Answer: A tenant's payment can return for
several different reasons, but the most common reason is that the tenant does not
have enough money in the bank to pay for the rent. This type of return is typically
called an NSF (Non-Sufficient Funds).
ScheduleMyRent
automatically notifies the tenant that their payment has returned
and that they owe additional fees that are on the lease.
You can easily see the status from your dashboard. You can also click on the Communications
button next to the unit to see all of the communications between
ScheduleMyRent and the tenant.
Can I put money into different bank accounts?
Answer:Yes. Each business can have a different bank account
that money is sent to. Each property under that business that uses the default
bank account will use the business bank account.
Within each Lease, you can also specify which bank account is used if you
do not want to use the default bank account of the business.
Can I accept a payment directly from a tenant?
Answer:Yes. From the Landlord Dashboard, click on the
"Received" column for the appropriate unit and month. You are able
to add a manual payment by entering the Payment Date, Who Paid, Amount Paid, and a Comment.
ScheduleMyRent automatically reduces the amount that the tenant owes by this amount and
sends a receipt to the tenant.
How do I balance my bank account?
Answer: ScheduleMyRent makes it easy to confirm all
payments on your bank account. When you setup each property,
you entered a short name for the property or unit. The first 10 characters of this name should
be shown on your bank statement
so that you can confirm receipt of every payment.
